General Terms of Sale - Paris Privatecar Service

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INFORMATIONS PWS
TERMS & CONDITIONS
PARIS WEBSERVICES

You are currently viewing the reservation website for Pariswebservices.
In accordance with the law, please read these Terms of Use and any specific conditions shown on the pages of the Website, which govern your use of the www.pariswebservices.com Website and your relationship with Pariswebservices. These Terms concern your legal rights and responsibilities that apply when you use this website. Pariswebservices.com belongs to Pariswebservices, whose head office is located 12, rue de l’Exposition - 75007 Paris, registered with the Trade and Companies Registry of Paris under number

- Licensed travel agent No.. IMO75120025
- Financial guarantee from the APST (15 Avenue Carnot, 75017 Paris).
- Professional Liability Insurance for travel agencies HISCOX (Article 6 of Decree No. 94490 of June 15, 1994):

Pariswebservices.com offers tourist services, particularly private transfers, excursions, tours, visits, recreational, cultural and gastronomic discovery activities, directly or through its partners.
Any reservations made on this website or any of its partners imply full acceptance of these terms of sale and the payment of the sums due in respect of bookings made.
The General Terms can be amended and updated at any time, without notice. It is imperative that the User consult the website regularly. The updates apply as of when they are published on the website.
Order on the www.pariswebservices.com website
Use of the website

This Website is made freely available (excluding connection fees to the website) for your personal use, subject to the conditions defined below. Your use of this Website implies your full acceptance of all its Terms of Use.
Your use of the pariswebservices.com website or any affiliated website is intended for personal, non-commercial use and/or to make legitimate inquiries to reserve the products or services offered. You agree not to use this website to make speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this website, unless otherwise authorized by pariswebservices.com

The Website is to assist the User in the search for Services in connection with travel and tourism, and to make the appropriate reservations. The User must be at least 18 years, and be legally able to enter and use this Website in accordance with the General Terms.
You can only use the Website to make reservations or purchases for a legitimate purpose. No use or misuse of end purpose is allowed, including for purposes contrary to Public Order and Morality.
For failure to comply with these Terms, we reserve the right at any time without notice, to prohibit or restrict your access to all or part of the Website, without prejudice to any damages - interest.

Except in cases of fraud where it is your responsibility to provide proof, you are financially responsible for these actions on the Website. You also warrant the truthfulness and accuracy of your information provided on the Website.
Any copying, reproduction, re-publication, downloading, sending on the Internet, broadcasting, transmission, making available to the public or other uses of the Pariswebservices.com content (text, images, URLs, pricing information, etc.) for purposes other than personal, non-commercial use is strictly prohibited. Any other use of the contents of Pariswebservices.com requires the written permission of Pariswebservices.
RESERVATION
Some services marketed on pariswebservices.com are subject to availability. No claim can be made if the selected service is not available. Any reservation will be deemed effective upon receipt of the voucher by the customer sent by pariswebservices.com.
Users can only order via the Website once they have accepted these General Terms and the Specific Partners Conditions that may apply.
The order confirmation, which contains the essential elements, such as the identification of the Service(s) ordered and the price shall be forwarded to the User by e-mail within a short time following the date of the order.
GROUP RESERVATIONS AND CONDITIONS
Groups Reservation

- For groups over 10 persons, 50% of the total booking value will be required as a deposit to confirm your booking.
 The remaining balance can be paid 15 days prior arrival or departure date.
- For groups over 50 persons: 60% of the total booking value will be required as a deposit to confirm your booking.
The remaining balance can be paid 15 days prior arrival or departure date.

Amendments/ Cancellation policy /Refunds:

Any amendment to the group booking must be made more than 30 days prior to arrival.
A charge equal to 10% of the total booking value will be charged for any amendments made less the 28 days prior to arrival day.
No refund will be given to reduction in group size less than 2 weeks prior to arrival.
This charge will be deducted from the monies received and the balance will be refunded within 30 days.

The 50 % deposit for the group over 10 persons, 60% deposit for the group over 50 persons will not be refunded if less than 15 days’ cancellation notice has been given.
Any cancellation made with minimum 30 days’ notice or more will incur a booking charge, equal to 10 % of the total booking value.
Any cancellation made with minimum 15 days’ notice or more will incur a booking charge, equal to 50 %  to 60% of the total booking value.
Any cancellation made with minimum 14 days’ notice or more will incur a booking charge, equal to 100 % of the total booking value.

By giving us your credit card details you are authorizing us to use this as security for your booking. Any unpaid cancellation charges will be charged to your credit card.
All cancellations must be made in writing and must be sent, faxed or emailed to the address below.
No cancellations will be accepted by telephone.

OUR POLICY
PRICE

The prices mentioned on this website are per person and in Euros. Unless otherwise stated, prices include all taxes.
Prices are subject to change without notice, and shall become final only upon receipt of confirmation. The pricing is not in itself a guarantee, the latter being listed as a guide, especially for currencies.
Prices include all the services specified in the description of each transfer, tour, loop, or activity.
Prices quoted on this website are valid only for bookings made on the website, directly online.
Promotions listed on the website are valid only on the latter. They cannot be claimed on another sales channel. They meet certain characteristics, particularly the dates that are mentioned.

PAYMENT TERMS

Payment must be made at the time of booking by credit or debit card via the secure payment system set up on the website
Payment shall be made at the time of booking by credit or debit card only, via the secure payment system, at no extra cost.
To confirm a reservation, full payment must be made.
The price corresponding to the service reserved is charged on the credit or debit card. As part of an order for which certain services could not be confirmed due to lack of availability, the price for the services that are unavailable shall be re-credited to the cardholder within 72 hours maximum.
Pariswebservices.com accepts the following payment cards: MasterCard, Visa
The payment shall be shown on the card statement under the name Pariswebservices.

VOUCHER

The customer's order shall be definitively confirmed upon receipt of the voucher that shall be sent to him in order to confirm the approval of the order to the email address provided by the customer.
The customer is required to read the email, to access their voucher and is solely responsible for its printing.
The customer must print the voucher and present the original voucher to the service provider, so that the reservation can be honored.
To avoid misuse, identification may be requested, as well as the signing of the voucher or the presentation of the payment card used for the order.
The bank card alone cannot serve as proof of purchase.

CHANGE OF RESERVATION

The customer can request a change to the reservation (with the exception of the services listed as "cannot be changed or canceled”).
Until J-15 from the date of use of the service booked, no fees shall generally be required (except for the services listed as "cannot be changed or canceled" or those corresponding to specific cancellation policies duly shown under the "Cancellation Policy" for each service). After J-15, Pariswebservices.com applies a processing fee.
Any change of date or content cannot be guaranteed and shall be applied subject to availability.
Any change request must be sent to
reservation[at]pariswebservices.com
(specifying the reservation number, customer name reference and the date), which shall process the request as soon as possible.
For services for which it is indicated "cannot be canceled or modified" or those on some special dates, no change is possible.


CANCELLATION POLICY
CAR AT DISPOSAL & LONG DISTANCE TRANSFER CANCELLATION

Any request for cancellation or change must be received by e-mail at pariswebservices.com at
reservation[at]pariswebservices.com
(specifying the reservation number, customer name reference and the date), which shall process this request as soon as possible.
For any cancellation of Pariswebservices’ and partner tours, if the amount exceeds 200€ you will be charged 5% cancellation fee. The following fees shall be deducted from the refund:

•     More than 30 days prior to the service, 5 %
•     Between 30 and 15 days prior to the service, 50% of the price of the service,
•     14 days prior to the event date, you will be charged a 100% cancellation fee (no show)
Any interruption of the tour or service during its delivery, at the client's wishes, shall not give rise to any refund. Any customer who arrives after the start time of the excursion shall be considered a "no show" and not refunded, whatever the reason for the lateness.  The organizer reserves the right to cancel or modify certain tours without notice if the passengers' comfort or safety so requires in case of force majeure, strike, demonstration, administrative decision or exceptional closure...
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PRIVATE TRANSFERS CANCELLATION

More than 2 days prior to service: No charge. If you prepaid, 5% is due.
0 - 2 days: 100% from the total amount due.
No show: 100% from the total amount due.
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TOURS CANCELLATION

1 - 14 days prior to the event date, you will charged a 100 % cancellation fee ( No show )
2 - 15 days to 30 days prior to the event date, you will be charged 50% cancellation fee
3-  More than 30 days prior to the event date, you will be charged 5% cancellation fee

Payment Processing
Advance payment is required to validate your reservation.
Payments on this site can only be made by using MASTERCARD or VISA,  through our secured Internet pages. Your bank card details will be  encrypted (up to 128 bits) with the SSL (Secured Socket Layer)
protocol.  Your bank card details are never transmitted unencrypted on the  Internet.

Payment on hold until the services are confirmed:
Occasionally our suppliers and / or service providers make changes to  tour dates, prices, inclusions, coverage, age requirements, etc.. As a  result, PWS reserves the right to deny or accept your payment.
Under this agreement, the processing of payments remains on hold  until the services are actually confirmed by our central reservation.  After this you will receive a personalized email for each tour,
event or  service booked and paid or a notification that we could not retain your  payment for any reason. Please wait for our reply.
If the tour is available, we will confirm you within 1 business day  and your credit card will be charged for 100% of the cost of the tour,  the shows, or other services (including tax) plus the booking fee  indicated,
if any. This amount will be debited in Euros. The rates shown  include all taxes and VAT.
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TICKETS CANCELLATION

No refunds are available for the Tickets service, Eiffel Tower Tours, The Louvre Ticket, Museum Pass,...
Since tickets are a one of a kind item they are not replaceable. There are no refunds, Exchanges or cancellations on any order once it is submitted to us..
This is necessary because we have purchased Tickets from the Museum, or others services and we are unable return them. Unused tickets cannot be returned, exchanged or refunded.
Please order tickets only after you are certain you want them.
HOLIDAYS
For Christmas, Easter, Thanksgiving, New Year’s, Trade fair, Public or National French Holidays, School holidays, Saint Valentin ...etc. No refunds are available.

Responsibilities
Claims
Customer Service
Paris Webservices
12, rue de l’Exposition
75007 Paris

Responsibilities
Schedules, programs and lengths of tours are subject to change: prices include all the services indicated in the description of each service.

Photos and illustrations
Every effort is made to provide photos and illustrations that give the User an overview of the Services offered. These photographs and illustrations are intended to indicate to the User the type of accommodation or degree of comfort and cannot be a source of commitment beyond that purpose.
Paris Webservices and its partners cannot be held liable and cannot guarantee the return of personal effects and luggage left on the buses, minibuses or at any other place.
It is the responsibility of the User to verify that he is in possession of the necessary documents for his stay, especially as regards the tour "A Day in London by Eurostar," that he has a passport with visa if necessary or an updated identity card.
No refunds shall be given in case of lack (or loss) of the necessary documents.
It is strictly forbidden to smoke on the cars, buses and minibuses (Law of September 17, 1977)

Data Protection
The information provided by the User on the Website is used to process and fill his orders.
In accordance with Article 32 of the Data Protection Act of January 6, 1978 amended by Law 2004-801 of August 6, 2004, the information needed to process and fill orders is marked with an asterisk on the Website's pages.
Requests for other information that is considered optional or for information regarding the User's interests in order to send him offers of services are to better know him and to improve the services offered to him.

Security
Paris WebServices offers 3-D Secure & Verified by Visa Systems.  
The Credit Card Company sends the card holder an SMS message directly to your phone with a code which you must then enter in your reservation thereby certifying that you have authorized this transaction.  
To guarantee your security and ensure greater confidentiality, our Website uses SSL 128 bit encryption.
When transferring information over the network, your credit or debit card number and all the information entered in the various forms is automatically encrypted.
The SSL encryption (Secure Socket Layer) system automatically encodes the information before it is transmitted over the network.
When it arrives on our server, it is decrypted using a single SSL key that allows your browser to connect to our Website and transparently negotiate a secure communication channel. Developed by Netscape, SSL is now the most widely used and successful system for securing transactions.

Assistance and Insurance
No insurance is included in the prices offered on the website.
Pariswebservices.com recommends that you take out an insurance policy covering the consequences of certain cases of cancellation and an assistance contract covering certain risks including costs of repatriation in case of accident or illness.
Intellectual Property
Pariswebservices owns the intellectual property rights to all the items listed on the website.
It is consequently prohibited to reproduce, modify, transfer or use all or part of the website without the express written permission of Pariswebservices: partial reproduction is however tolerated for strictly private purposes.
It is forbidden to resell products or use the website for commercial purposes without the express written permission of Pariswebservices.
Pariswebservices would like to thank the various owners of the photos on the website:

Governing Law
These General Terms are governed by French law. Any dispute concerning their interpretation and/or execution is referred to the Court of Arbitration of Paris.

Credit and copyright pictures
Pariswebservices Pariscityvision, Bateaux Parisiens, 58 Tour Eiffel, Opera National de Paris, Batobus, Atout France, CRT Paris Ile de France, OTCP, Fondation Monet, Château de Vaux-le-Vicomte, Château de Versailles, Moulin Rouge, Lido, Crazy Horse, RMN/G.Blot, Château de Malmaison, Fotolia, musée de l’Orangerie, Parc Astérix, Disney, L’OpenTour : Paris


PARIS WEBSERVICES
Office : Open from Monday to Saturday | 9:00 to 17:00 ( April-Oct )
Office : Open from Monday to Saturday | 10:00 to 15:00 ( Nov-March )
Close on Sunday & Jan 1st, May 1st, July 14th, Nov 1st, Nov 11th, Dec 25
Hours of Operation by phone : 7:00 to 9:00 PM ( everyday )
Address : 12, rue de l'Exposition 75007 Paris France
Phone : 33 (1) 9 52 06 02 59 | 33 (1) 1 45 56 91 67
Email : contactpws [ at ] pariswebservices.com
Metro : Ecole Militaire Line n° 8
Others Services
Boutique Paris
Tickets Service
Tours & Excursions
Private Car Service
Our Company
Licence Travel Agent N°IMO75120025 Paris | Trasportation Licence N°2010/11/0002396 | Financial guarantee : APST | Professional Liability Insurance HISCOX
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